Investor Terms & Conditions

1/ Disclaimer: 

Whilst reasonable care will always be taken to ensure that the information contained on our website is accurate to the best of our ability, we cannot guarantee its accuracy as some information will be supplied by other parties & so, therefore, we reserve the right to change the information on this website as many times as required (including these terms and conditions) at any time without notice or notification, it is in your best interest that you check all our information each time you require to use our services. We like to stress you must check these terms and conditions for changes each time you intend to use this website. The upside of National Property Buyers provides this website on an “as is” basis and makes no representations or warranties of any kind concerning this website or any of the content contained on it. (This includes the following areas such as any text, all the graphics supplied to us, advertisements, any measurements supplied to us, links or any other items) so, therefore, disclaims all such representations and warranties. We would like to point out that any opinions expressed on this website are not statements of fact. Also, neither we nor any other contributor to this website makes any representation. Any warranty that is given will be direct with that supplier & be an agreement between yourself & that service supplier (EPC & EIC). The condition/s, undertaking or term either express or implied as to the condition is subjected as to what is supplied to us, therefore you must view these for your own opinion to be made. The quality, performance, accuracy, suitability, fitness for purpose, and completeness will be supplied to you as accurate as we possibly can. We will ensure that the freedom from viruses of the content contained on this website or that such content will be accurate, up-to-date, uninterrupted or error-free to the best of our ability. 

You must seek professional legal advice on any transactions you wish to make & even more important on any decisions you make & if you are going to sign any document/s. We have a panel of professional legal advisers available for your use if you so wish as they specialise in the fields for many of the services we offer and are there to help you going forward and to represent you and not us in any way. Hence be independent. 

We must stress to everyone that nothing on this website shall be regarded or taken as financial advice in any way. 

2/ GDPR:

What happens & why:

National Property Buyers need to gather and use certain information about individuals we work with or contact us.

These can include customers, suppliers, business contacts and other people the company has a relationship with or may need to contact.

The company recognises The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) adopted 27th April 2016, the two-year transition period. 

Why the policy exists

Through the implementation of our Data Protection Policy by the National Property Buyers. 

  • Complies with data protection law and follows best practice
  • Protects the rights of customers, any individual that has dealings with the company and our staff
  • Is open about how it stores and processes individuals data
  • Protects itself from the risks of a data breach

Data Protection Law

The Data Protection Act 1998 and The General Data Protection Regulation (GDPR) describe how organisations, such as the National Property Buyers, must collect, handle and store personal information.

The rules apply regardless of how the data is stored i.e. electronically, on paper or in any other way.

To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

National Property Buyers shall comply with the Data Protection Principles (the Principles) to ensure all data is;

  • Fairly and lawfully processed
  • Processed for a specific and lawful purpose
  • Adequate, relevant and not excessive
  • Accurate and up to date
  • Not held for longer than necessary
  • Processed in accordance with the rights of data subjects
  • Protected in appropriate ways
  • Not transferred outside the European Economic Area (EEA) unless that country also ensures an adequate level of data protection  

For further information in more detail read our GDPR & other policies to ensure you understand what it is we are doing with your details.

3/ Cooling-off Period:

14-day cooling-off period:

You can withdraw the sale of your property at any time by emailing our team at as long as it is within the 14-day cooling-off period. The 14-day cooling-off period notice must be read in conjunction with the T&Cs.  This is your responsibility.

If the service you have signed up for has not started then you will not be charged.

If you have agreed to work starting inside the 14-day cooling-off period then you accept responsibility to cover all costs incurred to the point of your cancellation in writing to the above email address.

We cannot move forward with any sales process unless you have an up-to-date EPC (Energy Performance Certificate) /EIC (Electrical Installation Certificate).

If you have purchased any services such as EPC (Energy Performance Certificate) or EIC (Electrical Installation Certificate) which have been completed,  there will be NO REFUND.  However, you will be given a copy of the relevant certificates for your records and use going forward.

There will be an administration cancellation fee of £100 if we have started any advertising or promotion, otherwise, NO charge will be made.



While every reasonable effort is made to ensure the accuracy of descriptions and content, we should make you aware of the following guidance or limitations.

·       (1) MONEY LAUNDERING REGULATIONS Intending purchasers will be asked to produce identification documentation at a later stage and we would ask for your cooperation so that there will be no delay in agreeing to the sale.

·       (2) These particulars do not constitute part or all of an offer or contract.

·       (3) The measurements indicated are supplied for guidance only and as such must be considered incorrect.

·       (4) Potential buyers are advised to recheck the measurements before committing to any expense.

·       (5) Connells has not tested any apparatus, equipment, fixtures, fittings or services and it is in the buyer’s interests to check the working condition of any appliances.

·       (6) Connells has not sought to verify the legal title of the property and the buyers must obtain verification from their solicitor.

5/ Individual(s) Compliance Form:

We have to complete this form to satisfy AML regulations.

We are required to collect proof of ID, and proof of address, for everyone we work with. 

All fields are required to be completed so we may ask for extra proof. 

We also complete a Land Registry Certificate form.

PLEASE NOTE: If you live in Scotland we cannot provide any Land Registry Certificate – if you don’t have your Land Certificate and you live in Scotland, please come back to finish this form when you have obtained it from your solicitor.

Our email/s and any attachments to it are intended solely for the individual to whom it is addressed. It may contain sensitive or confidential material and should be handled accordingly. However, it is recognised that, as an intended recipient of our email, you may wish to share it with those who have a legitimate interest in the contents.

If you have received our email in error and you are not the intended recipient you must not disclose, distribute, copy or print any of the information contained or attached within it, all copies must be deleted from your system. Please notify the sender immediately.

Whilst we take reasonable steps to identify software viruses, any attachments to our email/s may contain viruses that our anti-virus software has failed to identify. No liability can be accepted, and you should therefore carry out your own anti-virus checks before opening any documents.

Please note: Information contained in our email/s may be subject to public disclosure under the Freedom of Information Act 2000 or the Environmental Information Regulations 2004.

6/ Energy Performance Certificate (EPC): 

Dear client, a question we get asked all the time:  

Do I need an up-to-date  Energy Performance Certificate (EPC) to sell my property?

ANSWER: Yes, It is required by law for us to have a copy of your up-to-date EPC to sell your property.

We will need these for our records, so if you could supply a copy asap then we will be able to promote your property. 

We need to show this as part of your audit trial against your property details to sell your home by law.  

When you join our system we are in a position where we can do an automated check on your property with the EPC governing body. 

If the check comes back and shows us that you have a valid EPC then we can move on to the next stage.  

If the check shows that you are not holding a valid EPC, then we can help!

We will offer you an automated link to purchase an EPC immediately which will last for 10 years at a cost across the UK & Wales:    

When you have made your purchase of an EPC you will be required to inform us of your best availability of either AM or PM appointment time.

You will be contacted by one of our expert professional EPC consultants who will book an appointment and visit your home and conduct the required checks. If you pass, they will give you your new certificate for your records.  

Once the consultants have processed your application and registered your certificate into the Governing body system then we will be in a position to advertise your property on our website and our partner websites. 

Do not cancel your appointment without checking out our cancellation policy because if we are unable to show a current EPC on our website against your property details then your advert will have to go on hold until you have purchased and completed an EPC by law.

Do not waste any time & take advantage of our direct link with the governing body. 


When you use any National Property Buyers service or professional services which have been sent by e-mail to us, you are communicating with us electronically. In return, we will also communicate with you electronically in a variety of ways, such as by e-mail, or maybe even by text, or possibly by posting e-mail messages or communications on the website. 

For contractual purposes, we must make you aware that you are agreeing to all contracts, agreements, or any notices posted, plus any disclosures and other communications that we provide you electronically. We like to point out that what National Property Buyers supply satisfies any legal requirement that such communications be in writing. Unless they are mandatory applicable by-laws that specifically require a different form of communication.

8/ Conditions of Sale

These Conditions of Sale will all govern the sale of any professional products or services offered by National Property Buyers to you. 

You will see that National Property Buyers offer a wide range of professional services, which we will also be looking to update & improve plus sometimes these may come with additional terms which we will have to apply. 

When you use any National Property Buyers’ professional service you will also be subject to the terms, guidelines and conditions applicable to that professional service company that supply their service. 

If you have any issues with any of these companies we request that you report this direct to National Property Buyers immediately. We will act on your report & communicate back all our findings as quickly as possible. 


This website (“Our Site”) uses Cookies and similar technologies to distinguish you from many of our other users.  So with us using cookies, we can provide you with a better experience and our aim is to improve Our Site by understanding how you use it.

We would ask that you read this Cookie Policy carefully and ensure that you understand it, please. Your acceptance of (Our) Cookie Policy is deemed to occur when you press the Accept Cookies button on any of our pop-ups.  If you do not agree to (Our) Cookie Policy, please stop using Our Site immediately that is very important.

Definitions and Interpretation

1    In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie”means a small file placed on your computer or device by (Our Site) when you visit certain parts of Our Site and/or when you use certain features of Our Site;
“Cookie Law”means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 [and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”)];
“personal data”means any & all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by [the Data Protection Act 1998] OR [EU Regulation 2016/679 General Data Protection Regulation (“GDPR”)]; and
“We/Us/Our”means National Property Buyers, a limited company registered in England under company number No 05834617, whose registered address is Biz Hub Tees Valley, Belasis Hall Technology Park, Coxwold Way, Billingham TS23 4EA …….. Belasis Hall Technology Park,

2. How Does Our Site Use Cookies?

2.1    Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

2.2    By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site to capture technical data.

2.3    All Cookies used by and on Our Site are used under the current Cookie Law. We may use some or all of the following types of Cookie:

3. Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

4. Analytics Cookies

We need to understand how you use Our Site, for example, how efficiently you can navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

5. Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

6. Targeting Cookies

We need to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.

7. Third Party Cookies

Third-party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third-party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

8. Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

9. Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

10. Personal Data 

For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

11.    Consent and Control

11.1    Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

11.2    In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

12.    The links below provide instructions on how to control Cookies in all mainstream browsers:

​12.1    Google Chrome:

Clear, enable and manage cookies in Chrome

You can choose to delete existing cookies, allow or block all cookies and set preferences for certain websites.

What cookies are

Cookies are files created by websites that you visit. They make your online experience easier by saving browsing information. With cookies, sites can keep you signed in, remember your site preferences and give you locally relevant content.

There are two types of cookies:

  • First-party cookies are created by the site you visit. The site is shown in the address bar.
  • Third-party cookies are created by other sites. These sites own some of the content, like ads or images, that you see on the web page you visit.

12.2    Microsoft Internet Explorer:

How to delete cookie files in Internet Explorer

Internet Explorer 9 


This article describes how to delete cookie files from your computer. You can decide to have Guided Help delete the cookie files from your computer for you, or you can manually delete cookie files from your computer. The “How to automatically delete cookies in Internet Explorer on Windows XP” section contains instructions on how to have Guided Help perform the steps for you.
Note If you want to delete cookies for every user on your computer, you must repeat the appropriate steps when you are logged on as each user.
This article is intended for a beginning to the intermediate computer user.
For more information about cookies, click the following article number to view the article in the Microsoft Knowledge Base:

12.3   Safari (iOS):    

Clear the history and cookies from Safari on your iPhone, iPad or iPod touch

Learn how to delete your history, cookies and cache in Settings.

Delete history, cache and cookies

Here’s how to clear information from your device:

·         To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies and browsing data from Safari won’t change your AutoFill information.

·         To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.

·         To visit sites without leaving a history, turn private browsing on or off

When there’s no history or website data to clear, the setting turns grey. The setting might also be grey if you have web content restrictions set up under Content & Privacy Restrictions in Screen Time

12.4    Mozilla Firefox:

Enhanced Tracking Protection in Firefox for desktop

Enhanced Tracking Protection in Firefox automatically protects your privacy while you browse. It blocks many of the trackers that follow you around online to collect information about your browsing habits and interests. It also includes protections against harmful scripts, such as malware that drains your battery.

12.5    Android: (Please refer to your device’s documentation for manufacturers’ browsers)

 Clear all cookies

If you remove cookies, you’ll be signed out of websites and your saved preferences could be deleted.

  1. On your Android phone or tablet, open the Chrome app Chrome.
  2. To the right of the address bar, tap More More and then Settings.
  3. Tap Privacy and then Clear browsing data.
  4. Choose a time range, like Last hour or All time.
  5. Check “Cookies, media licenses and site data.” Uncheck all the other items.
  6. Tap Clear data and then Clear.

Allow or block cookies

You can allow or block cookies saved by websites.

Note: If you don’t allow sites to save cookies, most sites that require you to sign in won’t work.

  1. On your Android phone or tablet, open the Chrome app Chrome.
  2. To the right of the address bar, tap More More and then Settings.
  3. Tap Site settings and then Cookies.
  4. Turn cookies on or off.

Block cookies from other sites

You can allow cookies from the site you visit while blocking cookies from other sites that own ads or images on the webpage. To block these third-party cookies, uncheck the box next to “Allow third-party cookies.”

All cookies and site data from other sites will be blocked, even if the site is allowed on your exceptions list.

13.    Changes to this Cookie Policy

13.1    We may alter this Cookie Policy at any time.  Any such changes will become binding on you on your first use of Our Site after the changes have been made.  You are therefore advised to check this page from time to time.

13.2    In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

14.    Further Information

14.1    If you would like to know more about how We use Cookies, please contact Us at

14.2    For more privacy information, please refer to our Privacy Policy.

Notice of Right to Cancel –

Instructions for cancellation:

You have the right to cancel this contract within 14-days without giving any reason.

Any work that has been carried out after you gave instructions by ticking the consent then any costs incurred will not be refunded.        

The cancellation period will expire 14-days from the day of the conclusion of the contract (the “Contract date” at the beginning of this Contract).                             

To exercise the right to cancel, you must inform us by completing the below details:

Cancellation Form:

Complete this form:

Only if you wish to cancel this contract complete a copy of the below form with the details requested and send it to the following email address at

I / We (‘) hereby give notice that I / We (‘) cancel the professional service/s contract for the supply of the following:

Client Name: ………………………………………………………………………………………………………………………

Service/s supplied to property address: ………………………………………………………………………………

Ordered on date: …………………………………………………………………………………………………………………

SERVICE PURCHASED:   1/ ……………………………………………………………………………………………………         

Name of the supplier (if known): …………………………………………………………………………………………

SERVICE PURCHASED:   2/ ……………………………………………………………………………………………………         

Name of the supplier (if known): …………………………………………………………………………………………

Signature: ……………………………………………………………………………………………………………………………                                                 

Date: …………………………………………………………………………………………………………………………………..

Complaint’s code of practice policy.

We want to give all our customers excellent service but sometimes we might get it wrong. When we do, we want you to know how we can fix it. This notice explains to you the information about our complaints handling process. It also includes an explanation of adjudication arrangements which provide a free-of-charge and independent way of resolving disputes. 


These are the two ways you can complain: 

1/ via written communication options:  Letter to address on the website.  

2/ email to the following address.


Copyright © 2022 National Property All rights reserved. You are receiving this email because you opted in to receive all new property details. However, if you no longer wish to receive updated property details from us then please just unsubscribe using the link below and we will remove you from our mailing list. All of the properties advertised through National Property are subject to you carrying out your own due diligence as required. These properties are all sold as seen with no guarantees. While every effort is being made to provide you with reliable information, which is supported by comparables and other evidence. We must point out that any description, information or values, whether written or verbal, may be relied upon as a statement or representation of fact. At National Property we accept NO liability for the contents of this email or any attachments. We advise that all of our clients should seek independent financial advice and insist clients must conduct their own due diligence before committing.

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